Privacy Policy

About This Service

LoveNavi is an AI-assisted relationship app used by two partners together. Signing up is open to anyone; connecting with a partner for shared counseling requires an invite from a partner already using the service. Each couple's data is kept separate regardless of how many couples use the service (see "Who Can Access Your Information" below). The service does not replace medical care, psychotherapy, diagnosis, or a licensed counselor, and participation is always voluntary.

Information We Collect

• Account information: email address, password (stored encrypted), display name
• Private counseling records: messages only you can see, and the memory entries generated from them
• Shared counseling records: messages in the shared space you use with your partner, including authorship
• Shared items: content you explicitly choose to share from your private space into shared counseling, and its status
• Activity logs: records of key actions such as sign-in, invitations, sharing, data export, and account deletion
• Free-trial applications (optional): name, phone number, and gender, collected solely to verify the identity of the person applying for the free trial. This information is deleted automatically the moment a decision is made; only the fact that you applied, and the outcome, is retained.
• Payment information (paid plans only): payment date and time, amount, plan, payment method type, and the payment token (billing key) issued by the payment processor. Card numbers, bank account numbers, and digital wallet passwords are handled directly by the payment processor and are never stored on our servers.
• Marketing consent (optional): whether you opted in to news and offers, and when you opted in or withdrew

How We Use Your Information

We use the information above only to operate the Service - providing private and shared counseling, authenticating accounts, handling partner invitations and connections, processing paid plan payments, auto-renewals, and refunds, and processing requests such as data export or deletion. We do not use it for advertising, marketing, or statistical repurposing, and we do not sell or share it with third parties for their own purposes. The only exception: if you opt in to "Get news and offers" in Settings, we send you discounts and new-feature news by email and app notification. You can withdraw this consent in Settings at any time.

Service Providers (Processors)

We entrust the processing of personal information to the following providers to run the Service (provider: task).

• Supabase: database and authentication (Seoul region)
• Vercel: web hosting (Seoul region)
• Upstash: rate-limit counters. Only request counts are stored there, never conversation content.
• Korea PortOne Co., Ltd. (주식회사 코리아포트원): payment integration and relaying payment information
• KG Inicis Co., Ltd. ((주)KG이니시스): credit and debit card payments
• Kakao Pay Corp. (카카오페이(주)): Kakao Pay payments
• PayPal Pte. Ltd.: PayPal payments
• OpenAI: AI response generation. Our requests disable conversation storage (store: false), so we do not configure OpenAI to retain conversation content. OpenAI's own retention and processing practices are described in its published documentation.
• Google: sending authentication and service emails (Gmail)

International Transfers

To provide the Service, personal information is transferred outside Korea as follows.

OpenAI

Country: United States

Data: Counseling messages

Purpose: AI response generation (requested with storage disabled)

Google (Gmail)

Country: United States

Data: Email address

Purpose: Sending authentication and service emails

PayPal

Country: Singapore, United States

Data: Payment information when paying with PayPal

Purpose: Payment processing

Web push services (Apple, Google, Mozilla)

Country: United States

Data: Device notification address (no notification content)

Purpose: Delivering notifications

Upstash

Country: Japan

Data: User ID, IP address

Purpose: Rate limiting

• When and how: transmitted over the network as you use the Service
• Retention: until each purpose is fulfilled, or until account deletion or the end of the service agreement

If you do not want your information transferred abroad, you can stop using the Service by deleting your account; in that case, the Service will no longer be available to you.

Who Can Access Your Information

Your private counseling space is restricted at the database level (row-level security) so that only you can access it, and the code paths for private and shared counseling are completely separate - there is no route for the server to mix the two when calling the AI. Your shared counseling space is visible only to you and your partner. Only content you explicitly choose to share is ever visible to your partner.

This separation applies per couple regardless of how many couples use the Service, and connecting with a partner is only possible through an invitation from a partner already using it.

In full transparency: the administrator of this Service can, through Supabase's project administration permissions, technically access the underlying database, backups, and logs. Row-level security governs access made through the application itself, not infrastructure-level access, and because the server must handle message content to call the AI, we cannot yet guarantee that the operator can never see it. This is a genuine limitation of the Service today; we plan to add further key-management and backup controls if a stronger guarantee becomes necessary.

Your Rights

• Access and export your data: download a complete file (JSON) of your profile, private counseling records, memory entries, shared counseling records, and shared content, free of charge. A conversation-organized Excel export is available separately to subscribers and users on an active free trial.
• Disconnect from your partner: keep your account while ending your connection to your current partner. Your private records remain intact; you lose access to shared counseling records going forward; and you may connect with someone new using a new invite. Existing shared counseling records and your former partner's data are not deleted by this action.
• Delete your account: after re-entering your password, permanently delete your profile, the private records and messages you own, and anything you've shared. Messages you sent in shared counseling may remain visible to your partner with authorship removed. This action cannot be undone. Paid plan payment records are kept separately as described under "Data Retention".

Data Retention

We retain the information above for as long as your account remains active, to provide the Service. Deleting your account immediately removes your usage data, including counseling records, memory entries, and shared counseling messages; we do not keep a separate long-term backup copy.

However, if you have ever paid for a plan, Korea's Act on Consumer Protection in Electronic Commerce requires us to keep the minimum payment information (email address, payment date, amount, and plan, payment method type, and refund records) separately for five years before destroying it. This information is used only to handle payment disputes and meet legal obligations, and it never includes counseling content.

Privacy Officer

For questions, requests to access, correct, or delete your information, or complaints, contact our Privacy Officer.

• Privacy Officer: Sangyoun Yum (CEO)
• Email: hello@lovenavi.app

You may also report or seek advice on privacy violations through the Korean Personal Information Infringement Report Center (118 in Korea, privacy.kisa.or.kr) or the Personal Information Dispute Mediation Committee (1833-6972, kopico.go.kr).