Refund Policy

1. Within 7 days of payment, before use

If you haven't used any paid feature yet, we'll refund you in full.

2. If you've already started using it

As a digital service, refunds may be limited. Contact us about any remaining period and we'll guide you individually.

If a service outage kept you from using it, we'll extend your plan by that amount of time.

3. Canceling auto-renewal

You can cancel anytime from the Plan screen. You keep access until the end of the period you paid for, and you won't be charged after that.

The one-day plan never renews automatically.

4. Couple plans

If the couple is disconnected, the payer keeps using the plan for the rest of the paid period. If you invite a new partner, they can use it with you too. The partner who left loses access from that point.

If your partner deletes their account and you no longer want to use the plan, contact us and we will review a refund for the remaining period.

5. How to request a refund

• Email hello@lovenavi.app with your account email and payment date.
• We'll cancel the payment within 7 days after confirming.
• Card refunds take 3 to 7 business days depending on your card issuer. KakaoPay and PayPal follow their own timelines.