Frequently asked questions
Common questions about AI-assisted couples counseling, how it works, and privacy.
A couples counseling AI app: what makes LoveNavi different?
LoveNavi is a private AI-assisted conversation space built for two partners to use together. It keeps a private 1:1 space separate from a space you share as a couple. Anyone can sign up, and you connect with your partner for shared counseling through an invite from one of you.
What's the difference between a couples AI chat app and a regular AI chatbot?
A typical AI chatbot talks with one person. LoveNavi separates a private space (only you see it) from a shared space (you and your partner both see it) at the database level, so only content you explicitly choose to share ever crosses over.
Does the AI decide who's right in an argument?
No. The AI doesn't judge who's right or hand down a verdict. LoveNavi is built for people who care about each other and want things to get better, so it focuses on helping you both open up and really hear each other, not on deciding who "wins."
Can my partner see what I write in my private space?
No. Your private space is access-controlled at the database level (row-level security) so only you can read it, and private and shared conversations run through completely separate code, so the server has no way to mix them. Only content you explicitly choose to share into the shared space is ever visible to your partner.
Can I try it for free?
Yes, anyone can start for free. You get 20 free counseling sessions when you sign up, plus 10 more each once you connect with your partner. If you want to keep going after that, you can subscribe or apply for a 3-day free trial, which we review by hand.
Can I use my private space before my partner joins?
Yes. Your private space is available right after signup, and the shared space opens once your partner accepts your invite.
Do I need to install an app?
No. It's a web app that runs in your browser, so there's nothing to install.
Why do we keep fighting about the same thing?
Often it's less about what's actually being said and more about a mismatch between how one of you speaks and how the other hears it. Instead of picking a side, LoveNavi helps bridge the gap between what one of you meant and what the other heard.
What's the best way to make a relationship better?
There's no single formula, but sharing your thoughts and feelings often, in a space that feels safe, makes a real difference. LoveNavi gives you an easy place to start.
Do we need to use it every day?
There's no set schedule or program. It's a space to talk whenever something comes up that you want to think through together.
What happens once I run out of free messages?
If you haven't invited your partner yet, connecting with them gives you each 10 more messages. After that you can subscribe (individual or couple plan) or apply for a 3-day free trial. For the trial, you leave your name, phone number, and gender only so we can confirm who you are. We review it by hand, and once approved you get 3 days with no message limit. Either way, that information is deleted the moment it's reviewed.
What changes when I subscribe?
While you're subscribed, there's no message limit. The counseling itself is exactly the same as on the free tier; only the limit changes. An individual plan covers just you; with a couple plan, one of you pays and both of you get unlimited access. If you just need one day, there's also a day pass that never renews.
How does the couple plan work?
Only one of you pays. Your connected partner gets the same unlimited access for the same period at no cost. You need to connect with your partner through an invite first. If the couple is disconnected, the person who paid keeps using it for the rest of the period, and a newly invited partner can use it too.
Can I cancel or get a refund?
You can cancel anytime from the plan screen. After canceling, you keep full access until the end of the period you already paid for, and you won't be charged again. If it's been 7 days or less since you paid and you haven't used the paid service at all, you can get a full refund. Once you've started using it, refunds may be limited. For any remaining time, contact us and we'll help on a case-by-case basis.
Can the people who run the service read my conversations?
The operator's admin panel only shows aggregate information - signup counts, pairing status, total token usage. It has no screen for reading conversations at all. To be fully transparent, someone with direct database or infrastructure access could technically do more, and our Privacy Policy states that limit plainly.
Are my conversations stored by the AI model (OpenAI)?
Message content is sent to the OpenAI API to generate a response, with conversation storage turned off (store: false), so OpenAI isn't set up to keep its own copy.
Can I download my data or delete my account?
From account settings you can download your profile, private conversations and notes, shared conversations, and anything you've shared, all in one file. You can also delete your account. After you re-enter your password, your private conversations, messages, and shared content are deleted. Your messages in shared conversations stay visible to your partner, without your name attached.
It's not bad enough to think about divorce or breaking up, but we keep hitting the same friction. Should we get counseling?
You don't need to be in crisis to use this. LoveNavi is made for exactly this stage: working through small friction early, while it's still easy. Start small and use it whenever you need to.
Can couples who are already struggling a lot use this?
Yes, but it's designed for partners who both choose to take part. If one of you won't engage at all, or you're facing a serious crisis, reaching out to a licensed counselor or professional service first is the better choice.
If my partner and I break up or disconnect, what happens to my history?
You can disconnect from your current partner while keeping your account. Your own private conversations and notes stay intact, and you can later connect with someone new using a new invite. Disconnecting doesn't delete your past shared conversations or your former partner's data.
What happens if I mention self-harm or a crisis during a conversation?
A separate safety check on our server (not the AI itself) looks for certain language and, if it finds it, quietly shows a card with crisis resources next to the conversation. It never blocks the chat, you can dismiss it anytime, and the card makes clear that the AI isn't a professional.
Can AI replace professional couples therapy?
No. This service does not replace medical care, psychotherapy, diagnosis, or a licensed counselor. It's a supportive tool for everyday conversation and reflection. If you need professional treatment, please reach out to a licensed therapist or medical provider.
How is this different from just talking to ChatGPT about it?
ChatGPT talks with one person, so using it as a couple means one of you relays things or pastes in the conversation. LoveNavi's shared counseling works more like a group chat with both of you and an AI counselor. Nobody hears the other secondhand, because you're both there. Anything you'd rather work through on your own first stays in your private space, and only what you choose to share makes it into the shared conversation.
What should I check before choosing an AI couples counseling app?
How your data is protected (who can actually see your conversations), whether the service claims to replace professional counseling, and whether its pricing is clear. LoveNavi's privacy practices are laid out in our Privacy Policy.